Training Emails – Setup a Support Desk

So you start the day full of enthusiasm. You’re excited about a new piece of creative work and itching to put your ideas into action.

Firing up your computer, the familiar stream of e-mails pours into your inbox, burying the ones you didn’t get round to replying to yesterday. Scanning through the list, your heart sinks..

Two of them look as though they require urgent action. You hit reply and start typing a response to one of them…

20 minutes later you come around and realize you’ve got sucked into the e-mail zone and have been sidetracked by interesting links sent by friends, as well as writing replies about issues that aren’t a priority for you. You minimize the email window and get back to your project…

Does this sound familiar to you?..

Fortunately there is a way to get through your day without all the email hassles and that’s with the help of your own support desk.

With it, you can outsource virtual agents or you can check them yourself whilst knowing which emails require urgent attention, which one is just chit-chat and which ones to leave aside.

Having a system in place can save you time. Precious time. And time save is money earned.

Follow the link below to see how to set up your own support desk to reduce the time you spend tinkering with emails!..

[YOUR LINK]

To Your Success!

[YOUR NAME]

Your Online Teacher.

If you want to redirect all your support emails to one central system, filter messages, and pre-written replies, hire staff and keep your support organized.

Support Desk System will show you how to install a freely available customer support system script in just less than 60 minutes.

[YOUR LINK]

Here’s a quick run down of what’s involved…

Module #1 – What You’ll Need

In this lesson you’ll be shown where to get the free script, and then install it manually on your server. These include uploading of the script files using an ftp client and creating the MySQL database that is needed for this script to work.

Module #2 – Preparation

Here you’ll be shown the steps of uploading the script files using cPanel File Manager without the need to use a 3rd party ftp client.

Module #3 – The Admin Area

In this lesson you’ll be shown a general overview of the admin area. This will be the area where you will configure the settings of your script.

Module #4 – Email Settings

In this lesson you’ll be guided through email setting section. Here you’ll be able to know how to work with the email settings in the admin area.

Module #5 – Creating Departments

In this lesson you’ll learn how to create the department, specify the number of staff and creating the help topics. This is great for delegating repetitive tasks and gives you room to work on more important areas of your business.

Module #6 – Knowledge Base

In this lesson you’ll be shown how to work with the knowledgeable section.

Module #7 – Branding

In this lesson you’ll be shown how to change the logo on the header of the main page of the script to change the look and feel of the system from your customer’s perspective.

Module #8 – Main Page Edit

In this lesson you’ll be shown how to edit the main page of the support ticket system. This is where your prospects and customers will go to each time they want to open up a support ticket.

Full details in the link below…

[YOUR LINK]

To Your Success!

[YOUR NAME]

Your Online Teacher.

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When you’re in business, you want to make a good lasting impression with every customer you come into contact with. And yes that even includes the ‘difficult’ ones.

Here are 5 things you should strive for in your customer support…

Consistently provide accurate answers and follow-through on your promises. Your users should get the same courteous, pleasant and knowledgeable service every time they contact the Help Desk.

You or your team need to have the willingness to respond to customer’s needs by answering their email requests quickly, and being willing to do what it takes to respond to their request.

Provide an informative service, with accuracy and confidence. Technical competence goes without saying. Know your product/service inside out and answer according to know questions are left unanswered.

Provide caring and personal service. You can convey empathy when you listen for the hidden meaning in what a user is saying, acknowledge the emotion, and offer caring assistance.

The way you answer emails and contact your customers reflects a high level of training and expertise. This becomes the professional image that you project to your end users.

Follow the link below to see how to set up your own support desk to reduce the time you spend tinkering with emails!..

[YOUR LINK]

To Your Success!

[YOUR NAME]

Your Online Teacher.

{!firstname_fix}

I’ll take a quote from Gustave Flaubert which sums what I’m about to say nicely..

“Be regular and orderly in your life so that you may be violent and original in your work.”

Examine the life of any successful marketer and you will find evidence of hard work, discipline and perseverance. Traits which would not be possible it they spent 1-2 hours a day browsing the web and sorting out emails.

So what’s the solution?..

Prioritize your work. Focus on the urgent and important tasks, things that need to be done now which would make a difference, and put the hobbies and leisure time behind.

With the help of a support desk system, you’ll be able to manage your time and priorities a lot better.

Follow the link below to see how to set up your own support desk to reduce the time you spend tinkering with emails!..

[YOUR LINK]

To Your Success!

[YOUR NAME]

Your Online Teacher.

{!firstname_fix}

The way you manage your time online has a direct effect on the money you make online. As they say, time IS money.

The time freedom your online business affords you can be both a blessing and a curse. The power is in your hands to use it wisely – or to waste it.

The following tips contain several good habits of successful internet marketers – habits YOU can make your own…

If you are a morning person, wake up earlier than usual. If you’re a night owl make use of quiet time after everyone else has gone to bed. Just knowing that you are not going to be interrupted makes a world of difference.

Plan out your day the night before. Decide what you need to work on and how much time you can afford to give to it. Some successful marketers use Mind Maps – drawing out what you plan to achieve and how you will get there.

Complete your biggest, most productive task of the day FIRST – before you check your emails or your stats. This will begin a flow of productivity and you’ll feel great!

Get out of the house for a while. Do some form of exercise or just enjoy a cup of coffee. Connecting with the outside world will prevent that feeling of isolation online marketers often struggle with.

Spend time every day building relationships with positive, like-minded people online. This is a WE business – you will not make it alone. Make sure you give plenty of time to your subscribers too.

Use your most alert, creative time of day to write and create content, whether that is early in the morning or late at night.

Develop these skills and I guarantee that you will see a huge improvement in your time management online. Your productivity will improve more than you could ever have believed – along with your bank balance!

Follow the link below to see how to set up your own support desk to reduce the time you spend tinkering with emails and get more out of your day!..

[YOUR LINK]

To Your Success!

[YOUR NAME]

Your Online Teacher.

{!firstname_fix}

Do you want to outsource your emails but don’t know how to get started?

If you’re getting to the point where you’re receiving the same emails asking for help on a particule subject then you should consider letting someone else handle their emails and responses.

Managing all of the emails ourselves just takes up way too much of our time, and in order to become more productive we must begin to think about hiring an assistant to help handle the email management.

The goal is to find a system that allows you to outsource the handling of these requests and still being able to ‘drop in’ to check on how things are going.

A help desk is a good system to have when you are using assistants because the emails can be processed and sent on the person you’ve assigned to handle them.

Customers usually are happy with this type of system as well because they can see a record of what has been said and they can also check the status of their query. Not only that but a record of the conversion is kept for the customer so both you and the assistant can refer back to any tickets.

In some systems, you can even set automatic escalation after a certain number of days. What happens is that the system alerts you whenever a ticket has been inactive for a long period of time.

By having things set up this way you can be free from having to ‘check in’ often but still have the peace of mind that all queries are being responded to in a timely manner and that your customers are receiving excellent customer service.

Follow the link below to see how to set up your own support desk to reduce the time you spend tinkering with emails!..

[YOUR LINK]

To Your Success!

[YOUR NAME]

Your Online Teacher.

{!firstname_fix}

Whenever you sit down to focus on your own work, you never know when your concentration will be broken by an e-mail, a phone call, a request from a colleague, or even by yourself, when you suddenly remember something important that you’ve forgotten to do.

Almost as bad is as the interruptions is anticipating them you can never really relax and focus, because you know you could be derailed at any moment.

The bottom line is that interruptions destroy your concentration. And loss of concentration = loss of creative work.

If you’re not careful, you can end up in permanent reactive mode spending your time responding to other’s demands and all the things you have to do instead of the one thing you really wanted to do today.

Let’s face it, the interruptions aren’t going away anytime soon. If they did, it would be a bad thing it would mean less customers.

Don’t let your emails get out of control!

Follow the link below to see how to set up your own support desk to reduce the time you spend tinkering with emails!..

[YOUR LINK]

To Your Success!

[YOUR NAME]

Your Online Teacher.